Terms of Service

Our services

Tunisia Experiences provides tourism-related services in Tunisia, including guided excursions, multi-day tours, destination experiences, and group transport with professional drivers. Service details, inclusions, exclusions, and pricing are confirmed in writing before your booking is final.

We aim to deliver high-quality experiences, but itineraries may be adjusted for safety, weather, road conditions, site closures, or other circumstances beyond our reasonable control. We will communicate material changes as early as possible.

Bookings and payments

A booking is confirmed only after you accept our proposal and any required deposit or payment terms we provide. Quotes are subject to availability and may expire if not confirmed within the stated timeframe.

Payment schedules, accepted methods, currency, and cancellation conditions are set out in your booking confirmation. Failure to pay according to agreed terms may result in cancellation of services without refund of amounts already due for costs incurred.

Your responsibilities

When using our website or services, you agree to:

• Provide accurate and complete information when inquiring or booking
• Ensure all travellers in your party hold valid passports, visas, and travel documents
• Follow instructions from guides and drivers relating to safety and local regulations
• Respect cultural sites, local customs, and environmental guidelines during tours
• Arrive on time at agreed pickup points; delays may reduce tour time without price adjustment
• Supervise minors and guests with special needs under your care at all times

Acceptable use of our website

You may use our website only for lawful purposes related to learning about or booking travel services. You must not:

• Attempt to gain unauthorised access to our systems or data
• Use the site to transmit malware, spam, or harmful or offensive content
• Scrape, copy, or republish substantial portions of the site without permission
• Misrepresent your identity or affiliation when contacting us or placing bookings
• Interfere with the proper functioning or security of the website

Intellectual property

All content on this website — including text, logos, images, graphics, and design — is owned by or licensed to Tunisia Experiences and protected by applicable intellectual property laws. You may view and print pages for personal, non-commercial use only.

You may not reproduce, distribute, modify, or create derivative works from our content without prior written consent. Trademarks and brand names appearing on the site may not be used without permission.

Accounts and communications

We do not require a permanent user account to browse our website or request bookings. If you communicate with us by email, phone, WhatsApp, or contact forms, you are responsible for keeping your contact details current and for reviewing messages we send regarding your trip.

By providing your contact information, you consent to receiving service-related communications. Marketing messages, where sent, will comply with applicable consent requirements.

Third-party links and services

Our website may link to external sites or services (such as maps, social media, or payment partners). We are not responsible for the content, policies, or practices of third parties. Your use of those services is governed by their own terms and privacy policies.

Limitation of liability

To the fullest extent permitted by law, Tunisia Experiences shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the website or participation in our services.

Our total liability for any claim relating to a confirmed booking is limited to the amount you paid us for that specific booking, except where liability cannot be limited under mandatory consumer protection or transport regulations applicable in Tunisia or your country of residence.

We are not liable for events outside our reasonable control, including extreme weather, political unrest, strikes, pandemics, acts of government, or failures of third-party suppliers not under our direct control.

Indemnification

You agree to indemnify and hold harmless Tunisia Experiences, its staff, and partners from claims, damages, or expenses arising from your breach of these Terms, your misuse of the website, or your conduct during a tour or transport service that violates law or reasonable safety instructions.

Cancellations and refunds

Cancellation and refund rules depend on the service booked and are provided in your confirmation documents. General principles include:

• Cancellations by you may incur fees based on notice period and non-recoverable costs
• Cancellations or changes by us due to force majeure may be resolved by rescheduling, credit, or refund as appropriate
• No-shows and late arrivals may be treated as cancellations without refund
• Travel insurance is strongly recommended to cover unexpected personal circumstances

Termination of access

We may suspend or restrict access to our website or refuse service if we reasonably believe you have violated these Terms, engaged in abusive behaviour toward staff, or posed a safety risk to yourself or others. Termination does not affect amounts already due for confirmed services or rights that cannot be waived by law.

Governing law and disputes

These Terms are governed by the laws of Tunisia, without regard to conflict-of-law principles. Any dispute arising from these Terms or our services shall first be addressed through good-faith negotiation. If unresolved, disputes shall be submitted to the competent courts of Tunis, Tunisia, unless mandatory consumer protection rules in your country require otherwise.

Changes to these Terms

We may update these Terms from time to time. The "Last updated" date above shows when the latest version took effect. Material changes will be posted on this page. Continued use of the website after updates constitutes acceptance of the revised Terms.

Contact us

Questions about these Terms of Service? Contact Tunisia Experiences:

Email: [email protected] · Phone: +216 25 707 991 · Address: Immeuble Carthagène, Bureau A5.4, Montplaisir 1073 Tunis