Last updated: 30 June 2026
This Privacy Policy explains how Tunisia Experiences ("we", "us", or "our") handles your personal information when you visit tunisia-experiences.com, contact us, or book travel services in Tunisia. We are committed to protecting your privacy and processing your data fairly and transparently.
Who we are
Tunisia Experiences is a Tunisia-based travel agency offering tours, excursions, and transport services. For privacy-related questions, you can reach us at [email protected], by phone at +216 25 707 991, or by post at Immeuble Carthagène, Bureau A5.4, Montplaisir 1073 Tunis.
Information we collect
We collect only the information needed to respond to inquiries, process bookings, and improve our website. Depending on how you interact with us, this may include:
- Contact details such as your name, email address, phone number, and country of residence
- Booking details including travel dates, group size, preferred destinations, and special requests
- Communication records when you email us, use our contact form, WhatsApp, or booking modal
- Technical data such as IP address, browser type, device information, and pages visited
- Cookie and preference data, including your language choice and cookie consent status
How we use your information
We use personal information for the following purposes:
- To respond to inquiries and provide quotes for tours, excursions, or transport
- To confirm bookings, send itineraries, and deliver the services you request
- To communicate about schedule changes, safety information, or customer support
- To improve our website, content, and user experience
- To comply with legal obligations and protect our legitimate business interests
- To send marketing communications only where you have given clear consent
Legal basis for processing (GDPR)
If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, we process your personal data based on one or more of the following legal grounds:
- Contract — when processing is necessary to prepare or perform a booking with you
- Consent — for optional cookies, marketing emails, or other choices you actively approve
- Legitimate interests — to operate and secure our website, prevent fraud, and improve services, balanced against your rights
- Legal obligation — when we must retain or disclose information under applicable law
Third-party services
We may rely on trusted third parties to help us operate our business. These providers process data only on our instructions and for specific purposes, such as website hosting, embedded maps (for example, Google Maps on our contact page), messaging tools such as WhatsApp when you choose to contact us, and email platforms used to respond to your requests.
These third parties have their own privacy policies. We encourage you to review them when you interact with external services linked from our website.
How long we keep your data
We retain personal information only for as long as necessary to fulfil the purposes described in this policy, including satisfying legal, accounting, or reporting requirements. Booking and customer correspondence are typically kept for a reasonable period after your trip to handle follow-up questions, disputes, or regulatory requests, then securely deleted or anonymised.
Data security
We implement appropriate technical and organisational measures to protect your information against unauthorised access, loss, misuse, or alteration. No method of transmission over the internet is completely secure, so while we work hard to safeguard your data, we cannot guarantee absolute security.
Your privacy rights
Depending on your location, you may have the right to access, correct, delete, or restrict the use of your personal data, object to certain processing, request data portability, or withdraw consent where processing is consent-based. You may also have the right to lodge a complaint with your local data protection authority.
To exercise your rights, contact us at [email protected]. We will respond within a reasonable timeframe and may need to verify your identity before processing certain requests.
International data transfers
Because we operate in Tunisia and serve international travellers, your information may be processed in Tunisia or in countries where our service providers are located. Where required, we take steps to ensure appropriate safeguards are in place for cross-border transfers.
Children's privacy
Our website and services are not directed at children under 16. We do not knowingly collect personal information from children without parental consent. If you believe a child has provided us with personal data, please contact us so we can delete it promptly.
Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The "Last updated" date at the top of this page will indicate when revisions take effect. Continued use of our website after changes are posted constitutes acceptance of the updated policy.
Contact us
If you have questions about this Privacy Policy or how we handle your data, please contact Tunisia Experiences:
Email: [email protected] · Phone: +216 25 707 991 · Address: Immeuble Carthagène, Bureau A5.4, Montplaisir 1073 Tunis